Disappointed I had to wait 5 days until…
Disappointed I had to wait 5 days until first offer if visit to repair. Then I couldn't do as had a medical appointment as you wouldn't stipulate mornings or afternoons and i couldn't be free all day. That's a big ask! I then had a 3 hour slot to wait in, which I only heard about 6pm the night before. I had to cancel my activity and you came during the last half hour of the slit and took 5 minutes! Fixed I know and I am pleased but arranging the call out by online once plus 2 phone calls then the long wait for repair and the wait in period I found unnecessary.
Domestic & General - UK からの回答
Hi Mr Davies,
Thank you for taking the time to review us. I am sorry that the speed of the repair wasn't to your satisfaction. Our aim for a repair is 3-5 working days, and our repair agents do like to send out a 3 hour window the night before, so customers can still plan their day ahead, again my apologises that time slot provided caused an inconvenience.
Glad to hear that the appliance is now working, but should you require any further assistance please don't hesitate to contact our freephone number on 0800 597 8600 which is open 7 days a week and open 24 hours.
Thank you
Nick
D&G Team