I have not wanted to ever have an experiance like before but I must. On Friday 23 October 2020 I placed an order GE739843154GB with Chemist Direct.co.uk. As I live in Valencia, spain I chose Air Courier which normally takes 2 days after the order has been confirmed and processed. Once Processed a company calle Global E is given the order and a noticfication is sent to DHL. DHL responds with a tracking number and within 2 days delivery at my door takes place. In this case DHL know about the order but no one has sent the package to them. Keep ion MInd that My order was for GBP 128.70, and GBP21.99 for the air courier fee. I have contacted by phone and pleased with people to correct this. The majority of the clerks that I can speak to have no idea what I am talking about they mostly deal with orders within the UK. I have sent an email which takes 48 hours which means I will not hear from them until Wednesday. Every order I have ever complained about on Trust Pilot has been the same exact problem. I hope someone who understands the Euro delivery system of Chemist direct or anyone answers me.