Great customer service, poor entry level knives.

I got a 6' galatine chef knife on a black friday sale and was perplexed at its weight distribution and odd inability to cut cleanly and effectively.

However I assumed the cutting issue must have been a QC problem and customer service personel were fantastic; they replaced the product almost instantly. Unfortunately, the same issues are present with this new knife.

I have a feeling that the larger chef's knife would be more balanced and effective. As it stands these are pretty to look at and are better than nothing at their intended use, but it is very hard to recommend this particular product from EoB.