I had experienced some early fading of one of my gorgeous Ted baker tee shirts and contacted their customer services for advice. I was lucky enough to have Kate answer my call. Kate was a delight, so efficient, kind and professional. She instructed me to send the item back and offered a full refund or replacement. She made sure I was fully informed and I felt very listened to and understood. I was delighted with the outcome and would highly recommend Ted baker customer services to anyone! Thank you Kate. A credit to the Ted Baker Team.