It started great, with samples sent and material picked. The order was placed, needed amending for size, which I did the next day. All good, till a week later I received a call saying the material wasn’t in stock. New samples sent, promises made about priority processing, and matching the price already paid.
When it came to placing the new order, non of the above could actually happen, so I now have no option to go with a different supplier and get my blinds in time.
They also implied that because I had to adept the sizes slightly, the order had been cancelled, which was new to me and not true, as the website doesn’t even show the material I originally picked anymore.
When I asked to speak to the complaints department, I was put on hold for 17 minutes, till I had to put the phone down to take another call.
Conclusion, beware as if things go wrong, don’t expect any service.