This is my second time with VM..still don't rate them.
This is my second time with VM, second time prompted by my son who thought that their fast speed fiber optic bands would give the best performance. I didn't rate VM previously prices always being increased, now however we are finding that the Internet connection drops constantly or has a weak connection. When contacting VM (if you can find the contact number which appears to be hidden) you get to speak to polite customer service representatives, who unfortunately appear to have little knowledge of your requests. Overall when my current contract is finished I'll be going elsewhere.
Virgin Media からの回答
Hi Garry, thank you for your review. I'm sorry to hear that you're experiencing some ongoing issues with your services. This is very disappointing to hear, and I can assure you that this isn't the level of service that we want to provide.
I'm sorry to hear that you're having some issues with your broadband at the moment. If after going through the self-checks via your online account (virg.in/myVM), you still need some help, feel free to pop along to our Community Forum where our staff and users have a wealth of knowledge and experience to help you out: virg.in/CoBb.
We have a vast variety of ways for you to contact us for help or support. I have listed a few below for you:
Call: 150/03454541111
Text: 0753 305 1809
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums
^Paulina