First thing user of Music Magpie and Disappointed
First thing user of Music Magpie and was very disappointed. The second hand mobile I bought was marked Good but had a deep scratch on the screen which I thought could be problematic. I returned the very next day. The return process was very poor - no acknowledgement of its safe return or refund of money yet. It was ordered on the 9th, arrived on the 15th, returned on the 16th and today is the 23rd and I have had to contact customer services to take action.
musicMagpie からの回答
Hello Arlene,
I am very sorry to learn that your experience hasn't been positive.
Please accept our apologies for the condition in which you received your device.
Tech items sold as 'Good' may have moderate signs of wear and tear, as per our condition specifications:
https://www.musicmagpie.co.uk/blog/2018/09/11/what-do-the-refurbished-grades-mean/
We appreciate that customers may find this wear and tear excessive or be unhappy with their devices' appearance, which is why we have a 14 day money back returns policy. Your refund has been issued today (23/9/21), please accept our apologies for the delay in processing this.
Thank you for your patience and cooperation. I am very sorry that our services didn't work out on this occasion.
Kind regards
Ruby
musicMagpie