Every click and collect order is a disaster
The last 2 times I have ordered from my local Halfords, it has been more pain than it's worth. The first order was "ready", only to find when I got there that the item was ex display not brand new as I had ordered. Today's order was also "ready" only to be handed the complete wrong item when I arrived. I had to go and pick the correct item off the shop floor myself, staff training is definitely required at Chorley. Even if that only entails how to read an item number and not the difference between a pair of pliers and vice grips.
Halfords Retail からの回答
Hi Max,
Thanks for taking the time to bring this to our attention we really appreciate your feedback as it helps us to improve in the future.
We're really sorry to hear about your recent experience. Halfords prides itself on offering a range of high quality products and services and any concerns expressed by our customers are treated very seriously.
In order to protect your details, we've reached out privately for some more information. If you'd like to reply to this with your contact details and we can of course take a look further into this for you.
Kind regards, Shannon