Max Gilbert

Used ParcelHero once and won’t be using them again. Quoted one price, then added extra charges afterwards and took the money directly from my card.

After checking other Trustpilot reviews, this appears to be a regular pattern.

Feels like a very misleading way of doing business. Avoid.

Fantastic service, great quality product, well presented and put together and backed by professional and courteous customer service.

As an avid whisky enthusiast, I always look forward to seeing what’s arriving on the next care package.

The door canvaser was probably the most professional part of it all. It all seemed so promising, until the goods get delivered, delivery instructions were ignored multiple times, not collecting empty bottles, being charged random extra charges, that have to be refunded by customer services. For a service that’s meant to make life easier, it did the total opposite.

You think the appliances are poor quality, you want to try the customer service.

Bought a brand new kitchen, all appliances bought at the kitchen companies recommendation - Hoover/Candy - Double Oven, Gas on Glass Hob, Glass extractor fan, integrated dishwasher and integrated 70/30 fridge freezer.

30 days in and after only about 7 uses, the double oven has blown itself to bits. Candy argue the toss about the day the item was delivered and not the day it was installed so argue it's 32 days old therefore not eligible for the right to refuse a repair.

Customer service line was playing a "technical difficulties message" asking customers to WhatsApp with no reply for the almost 3 days over Xmas. Part cooked food thrown in the bin and left with no oven whilst they decide to "repair" the appliance (which can take up to 28 days) mean whilst I have a pregnant wife and a young child with allergies that means not all food can be thrown together in an air fryer.

It's hard to comprehend that a company of this size has no complaints procedure and no team to deal with them, just customer service representatives to say "sorry for the inconvenience" and offer no real, timely resolutions.

Shocking from the moment you contact customer service to the minute you find out your order is lost/stolen/missing.

2 orders of presents for Xmas both lost, after multiple attempts to contact social media teams to get any information I had to ring up the poor quality phone system and speak to someone who confirmed they were both lost and I would be refunded.

Communication is none existent, not even an automated email to say I’m being refunded.


My advice, spend your cash somewhere else where they will 1) fulfil your order and 2) care enough to actually communicate with their customers in the event something goes wrong.

The last 2 times I have ordered from my local Halfords, it has been more pain than it's worth. The first order was "ready", only to find when I got there that the item was ex display not brand new as I had ordered. Today's order was also "ready" only to be handed the complete wrong item when I arrived. I had to go and pick the correct item off the shop floor myself, staff training is definitely required at Chorley. Even if that only entails how to read an item number and not the difference between a pair of pliers and vice grips.

Fast, efficient, conscientious and customer focussed are all the words I would use to describe James the Snr. Technical Analyst who was a huge help in a recent account upgrade.

Thank you for caring and making the process seamless!

Regularly get meals that have missing or out of date items. Raising the issues has become pointless as credit is offered - only useful if you want to continue to use a seemingly frequently failing service. Credit doesn’t put key ingredients in your hands or fuel in your car to go to the shop to buy the missing ingredients in order to be able to cook a meal.

Fantastic service and outstanding whisky. The bottle was very well packaged and arrived in great time.

It's a shame that to have to leave this review but I feel it necessary to warn other potential customers. I ordered a walnut desk 50 days ago, when it arrived, it was not the item I had ordered.

Instead of contacting me to inform me the product I ordered was out of stock and ask what I would like to do, they just assumed it would be okay to send me a desk in white. I attempted to refuse delivery and return it with the courier but he refused to take it back. After contacting customer service several times to force them to arrange for it to be collected it was agreed that the desk would be collected between 14 and 21 working days and that if I wasn't happy holding onto it for this long I could return it at my own cost (why any customer should pay for a businesses mistake is beyond me).

It's now been 23 working days and there is still no sign of this item being collected. The only hope that remains is that I paid for the item using Klarna and have therefore been able to pause payments and raise an issue. Klarna however move at a similar pace to Daals and haven't been much help so far.

I'd strongly advise against buying from Daals on the premise that the customer service is poor and their communication is nonexistent.

Fantastic service and tasty whisky! My order was processed and delivered super quick, the packaging was secure and environmentally friendly. Most important of all, the whisky is delicious and great value for money.

Easy purchase process and fast delivery. Purchasing direct from Loch Lomond was a pleasure. The website is easy to use and the order was fulfilled quickly and effectively.

Easy to use website and fantastic service. Fast, traceable delivery and brilliant online facilities to make professional looking labels.

Fantastic job and first time too! Brilliant service from Pics2Posters, a breath of fresh air to buy from having previously made the mistake of buying from a less "Optimal" online print merchant and had poor quality orders sent to me.

Save yourself the time and stress and come straight to Pics2posters, my prints are perfect and fantastic quality, they look great in my frames on the wall. Thank you for doing exactly what you promised!

Trustpilot need a 10 star system to accommodate the level of customer service that Brixly provide. Always on hand, no matter what the query or issue. Reactive and efficient, exactly what you want for web hosting providers! Thank you for your ongoing bell and support!

Colin from Greensleeves East Lancs does a fantastic job. He's always happy and polite, he shows great regard for social distancing and does a very tidy job when treating my lawns.

Easy and enjoyable to buy from. The website is simple to use and the turnaround time on orders is second to none. Thanks again House of Malt!

I ordered from Master of Malt at probably one of the worst times of year - right before Christmas. My order was shipped to me perfectly on time and arrived Christmas eve. I even received a #WhiskySanta gift with my order.

Sadly the #WhiskySanta gift was broken and had leaked - but Master of Malt were straight onto setting it right and sent out a replacement straight away along with a nice apology gift.

Thanks for your excellent customer service!

Isubscribe have some great deals across a large range of magazines. It was simple to use their website and choose the deal I wanted. I signed up and subscribed to Autocar as a gift for my brother-in-law.

Fast and efficient service - Easy to book and even easier to get my new tyres fitted.