Happy with the installation of our smart gas and electric meters. Lovely engineer , very tidy and helpful. However, I am unable to comment on the IHD monitor..for me as important a reason to have smart meters installed- because whilst gas seems to be recording data as yet the electric readings are not coming through and after following the web site FAQ's.
In addition disappointingly the IHD monitor battery does not hold a charge and do only works if plugged in to the mains.
Following the FAQ's 4 days after installation I reported the lack of electric readings and the fact it only worked whilst plugged in ...I was informed a technician would call me within 48 hours. I waited a further 5 days and again rang the help line and was once more promised a call within 48 hours. ...2 weeks after Installation I am still waiting

Just so disappointing... No one seems to care about the customer