Disastrous customer service
Disastrous customer service.
Bought a £160 bag nearly 2 months ago. Still haven’t received it.
Have chased customer service multiple times and 2 days later they respond with an unconnected question or platitude. But no solution.
Be aware this label is a drop-ship model. So it’s up to the supplier (in this case one in Spain) to actually send this item. Or in this case, not.
Wolf & Badger からの回答
Hello,
Thank you for taking the time to leave us your feedback.
We can only apologise for the delays your order encountered, and the inconvenience this caused you. We do endeavour to assist brands to deliver orders as quickly and efficiently as possible, and are so sorry this was not your experience with us this time.
I have sent a request for further information so that I can locate your order and resolve this issue as quickly as possible.
If there is anything further we can do to assist you please do not hesitate to get in touch.
Best wishes,
Rebecca