In a word atrocious as far as I'm concerned they have stolen £80 of our money they sent us the wrong glass for a Britannia cooker to start with even though we told them time and time again to make sure they sent the correct one it was still wrong, then we had to reorder, and repay and then they would reimburse us. After numerous phone calls, texts, and promises none of our money has turned up. The next step will be to take them to county court. Do not use this untrustworthy cowboy company