During a recent holiday to Spain we had the windscreen cracked on our hire car which cost us around £600. On returning home we claimed on our Car Excess Policy which we have through Questor and Orchard deal with the claims.
Submitted online all the paperwork supplied by the hire company and the claim was settled within the week.
Excellent service and I would highly recommend travellers obtain an independent policy rather than pay the extortionate rates charged by the hire car companies.