Booked for wheel alignment at Cippenham (Slough) garage and was there by 8.30am as per my booking. The garage opened 20 minutes late. Then no one seemed to care till I had to go to the reception only to be told that the Ramp has been out of service and I can not have the alignment done. No apology offered. I was told I would have to reschedule in which case the next appointment would be a week later. They had my contact on the booking so at least a phone call in advance would have been helpful and saved me from wasting my time and fuel on a 16 miles roundtrip journey.