The job was to dig out a section of garden in front of the cabin, level off, install sleepers, so we could access to it. Also move furniture and various bits and bobs that had been in the (now demolished) garage.
This time I paid for the whole job (not by the day).

Having sent me a quote, I researched it and revised it, and the job came in significantly cheaper than was orginally quoted. I was asked to pay up front, for everything, and I was paying for the materials and equipment myself. I refused to do this, and Mark altered the quote and the terms, which I was grateful for.

There was some uncertainty and miscommunication over when they were starting and collecting materials.

Mark and I discussed it: he was extremely busy and had a lot to juggle, and when he wasn't on the job unfortunately the quality of the work wasn't up to scratch.

However Mark and I did discuss the unfinished work, the few bits and bobs that had been broken, and he agreed to come back, repair them and do the job.


Once he was back and on site it was the old Mark I recognised- excellent work, lovely to deal with, taking real pride in a job well done, and going the extra mile.

I am not a builder, but I have overseen the construction and major alterations of 4 houses. Mark seemed is open to ideas and enjoys the discussions about what was needed, how to approach things, and what options we could take.

Mark wasn't present for the first part of this job, apart from one day I wasn't around. The team needed constant supervision and checking and it wasn't done to the standard that the Mark and his team had done for the first job- when he was around the whole time.

I am impressed at how we resolved a really tricky situation, and that is definitely down to Mark being willing to take responsibility and make good the mistakes- he gave me a free sleeper and levelled off the base and top of the area where sleepers were positioned, and has offered to fix a small bathroom cabinet which unfortunately got damaged doing the work.

I really appreciate Mark: his only flaw perhaps is he takes on too much work and can be pulled in too many directions. But his craftmanship is really high, and he's a decent, trustworthy man with the right principles and an amazing work ethic. He's also REALLY fast, without being sloppy.

I will be using Mark again! He's welcome here.