Hi Gwen, 

Thank you for taking the time to provide your feedback. 

We are so sorry to hear of the delays you experienced whilst waiting for your order to arrive. There have been national courier delays and weather disruptions which affected some orders and we do apologise that yours was impacted.

I hope that this issue has now been resolved for you but should that not be the case, please do reach out to customercare@charlottetilbury.com so that we can look into this. 

Team Tilbury x