Gwen

So we have 3 of these in the family. I'm on my 3rd in just over a year - multiple issues with 1 & 2, one of my daughters is on her second and has given up as #2 randomly vibrates on its own, daughter number 2 has yet to experience issues but uses sparingly as rarely at home - maybe she'll be lucky??
Without the repetitive problems these are good toothbrushes and clean well but are VERY expensive in view of all the issues we've experienced... Customer service is good but reliability and therefore sustainability are pretty poor tbh. I'm afraid we're going to give up now.

Arranged to collect husband from football match at Portman Rd at entrance of the Wolsey car park Ipswich operated by Napier- traffic extremely heavy so no alternative but to drive into entrance of carpark only to get completely stuck there for more than 45mins as huge queue to exit. We did not "park" or use parking space- received parking charge which we appealed -subsequently rejected. Undoubtedly huge number of fines will have been issued so great pay day for Napier. Took them 3 weeks to reply to appeal with deadline to pay £60 in next 2 weeks or pay additional £40. Also advised that if we appeal to "independent" appeals service we will automatically pay £100.
This is a company of gangsters- do not use their carparks.
Reported to Trading Standards and will contact MP. Appalling.

While the robe ordered was beautifully made it was on the slim fit side and material oddly "shiny" .. I prefer oversized dressing gown to the tailored fit received so returned.. Be aware you'll pay for both delivery and return so factor in an additional £10 to cover the cost. Bit of a shame.

Villa Polymnia Kefalonia.
Large villa with great outdoor space and great 15m pool. Villa itself was tatty, in need of refurb and not worth the cost. EVERYTHING needed to be replaced, outside and inside furniture either broken or very tired. A/C a health hazard and caused allergic reaction in one of our party so we stopped use, presumably in need of maintenance but like everything else not maintained.Luckily temperature wasn't too high during our stay. Solmar eventually gave part refund - we'd have preferred accommodation to be fit for use. A shame.

Very long term customer. Ongoing issues with ridiculous packing of delivery bags causing damages and waste week after week. Break with Waitrose was disappointing but we persevered. Having to go out to replace damaged items is a big irritation but we've persevered.
New app is an absolute bin fire, I work with IT so can't blame "user error" as seems to be the implication of most responses to complaints. Think we might have run out of perseverance.

Received mother's day flowers yesterday with a lovely personalised photo card which was ruined inside the box. Presume daughter had paid extra for this so contact via chat bot to report damage. I didn't want daughter to know about it and hoped card could be discreetly refunded without her knowing why. There ensued a pointless back and forth where order number repeatedly requested - as recipient I don't have but do have feedback code!!! and delivery address!!! But no, nothing can be done without order number, presume Bloom and Wild have very rudimentary IT systems if they can't find order by address. I work in the NHS, even our IT can do that. Disappointing. Again.

Non standard cards are charged extra so am sure a photo of my daughter and I transferred onto a card would have been more expensive.... A shame

Order made 10/2 and still awaiting delivery (17/3) Having initial promise of 3-5 days 🃏.
Excuses so far;

. Congestion at ports
. Migration of website
. Switching fulfillment centres

Having waited so long it seems churlish to cancel so close to the finish line but I wish I had never made this order and would warn against doing so. This isn't a new problem for this company judging by reviews.

Ordered door treatment and accessories. Excellent value and customer service, slight oversight dealt with quickly and efficiently. Restored my faith in this sector after dealings with the dreadful Leader doors.
Business how it should be done 😊

Paid for home delivery as local store not easily accessible. Returned 1 item via Evri in store and said item now apparently "lost". Shocking that unlike most established retailers delivery charge is made regardless of value and that the charge is paid to Evri who are notorious for poor service. Won't be buying from Next online again.
Pleased to report that after contacting the email in reply to this review I have received a refund so thank you.

Ordered 8 doors and a door knob (to make sure it was suitable before buying the rest). Completely wrong door knob delivered and one of the doors is damaged and helpfully !!! the packaging was drawn on with a marker pen at source to highlight area of damage- why deliver a known damaged door? Presume door knob was picking error.
Unable to discuss problems by phone and told to email with images of issues which we did a week ago...No reply to email and no response on phoning...Poor customer service on a £700+ order of damaged and incorrect goods. Do we need to contact credit card company to raise dispute?
Update email received tonight, telling us we ordered unfinished doors, reader we did not... Seems a common fib from Leaders. Dreadful.
Emailed Susan George as replied below, no response to that email so will be raising a dispute with credit card company. Avoid this company.

Another update. Ordered and paid for FINISHED doors, the first one hung 2 days ago and is indeed unfinished. This company is shambolic. AVOID AVOID AVOID.

Oh dear.
9pm flight so pre-booked lounge in good faith and as shown on booking confirmation for 5pm..required to be at departure gate at 8...arrirved 40 minutes early for booking time to be told we can enter lounge at 6pm or 5pm if we pay additional £25...abrupt and unfriendly service agent.
Don't be fooled by the headline 3 hr booking, you'll only get 2 hours use of lounge and if you pay for 2 hours you'll get 1...pointless and expensive. Should have believed the negative reviews. Don't do it. We can get refund "voucher" so also pointless as won't be using again.

Update after vanilla response. My specific issue is clear in the post, rude reception staff and misleading advertised time allowed to use lounge, you'll never get 3 hours so it really is not worth it. Additionally the lounge is tatty, has incredibly limited choice and wasn't particularly clean (especially loos). Bar staff great and pleasant waiting staff but don't waste your time and money here.

Order made on Tuesday for new cooker. Free delivery booked for Saturday of same week, extra cost for remove and install which was very reasonably priced. Communication excellent, delivery updates accurate and new cooker installed in less than an hour and no mess - like the fairies have been in!
I'm hoping nothing goes wrong with oven because everything is just a bit too perfect so far! Thanks very much 😊

Draw down pension requested 11 weeks ago, called today to inquire and nothing has been processed so at optimistic best, will receive monies owed in 6 weeks having reduced hours in anticipation ... Appalling organisation who historically mess up staff pay. Had assumed they might be more careful with pension funds... Totally incompetent and another Tory government success story. Will be contacting local MP to ask for answers as it seems SBS are disinterested. Shocking.

Not completely a problem with the Look Fantastic. Two items including an unboxed Dol de Janeiro spray received rattling around in a very bashed and damaged delivery box. Miracle nothing was broken inside.

5 yr old £1100 and very carefully maintained sofa has become very uncomfortable and not as advertised - ordered extra high seat height which has decreased dramatically since purchase to a point where even the fittest users struggle to get up.. Lounge co unable to help and upholsterer has told us any cushion replacement/adjustments will only give temporary fix. Really disappointing as previous DFS sofa cost fraction of the price and lasted years longer. Seems you do not get what you pay for in the sofa world.
Response basically says sofa has reached its end of useful life. Will not waste money on supposed higher quality sofa in future.

Order took almost 3 months to arrive. Very limited communication from company inspite of chasing. Finally turned up when I threatened to cancel order... Not impressed.

Wish I had read reviews before ordering. 10 days after making order which was promised in 3-5 days, items have been at EVRI delivery hub for 7 days.. Unable to contact customer service team at either company... Useless.. Last time I purchase from "darling" Charlotte.
Update 10th Jan. Refund promised 27/12....None yet received. Even more unimpressed.

Daughter paid for beauty voucher and booked appointment on line. Unable to contact business by phone- number unanswered on several attempts. Crossed London (at cost) and arrived at appointment immediately telling business that she had purchased Wowcher deal. Business owner accused her of trying to scam the business and that if she provided the expected service she would do at a loss... Unpleasant interaction ensued and daughter left having lost her temper too! Unable to speak to a human at Wowcher (of course) so money probably down the drain.
AVOID.

Home office computer died so ordered and paid for new one including next day delivery on Currys.co.uk.Order confirmed. Delivery next day confirmed. Just under £1400 and 5 days after promised delivery no item received and allegedly lost in transit. Refund request refused while Curry's "investigate". Absolutely shocking customer service and we're being told investigation may take 14 days. Meanwhile we're £1400 down. Appalling.
Curry's are responding as if we haven't spent HOURS trying to seek resolution and the inevitable refund.

I've just changed contract from O2 to Vodafone mostly due to massively improved terms and cheaper monthly price and now I read they have responded to Stop Funding Hate re advertising. Win win for me!!