The return process of ASICS website is a total mess. I purchases an item online from ASICS website which I needed to return. I followed the instructions of the order email which redirected to the ASICS website which showed a couple of website links (i.e. ASICS and ASICS outlet). Both websites recognized my order number and I happily generated a prepaid return label and posted the item to a location in German via UPS. A couple of weeks passed but nothing happened with my return. When I emailed customer services and provided them with the return label ASICS generated, they responded saying they absolutely don't have any idea why the item was sent to an address in German and hence they were unable to process the refund. I emailed a several times explaining how I generated the return label, they insisted that they are unable to process the refund and even asked me to check with the UPS courier company to find out why they posted the item to a location in German. UPS did their right job by delivering to the exact address the return label mentioned. Being helpless from the support customer services provided, I rang ASICS directly and explained the situation and the person immediately accepted that it was their fault that the item ended up in German and immediately arranged to issue a refund. I will never use ASICS in the future.