I purchased the Bleu Reserve just before Christmas as soon as JBW launched it. It seemed to be an incomplete launch as it did not offer the larger size. I was bombarded with emails about the launch. I ordered the smaller size in error and wanted to swap it for the larger size. Understanding the page specified in very small print that there are no refunds but they would honor an “exchange for size”. I made numerous efforts after Christmas to contact the company via email and by phone. The phone number is useless as it greeting directs you to their customer support email. I emailed JBW numerous times explaining my request - provided my account info and carefully explained my request, but got NO response. This was almost a $900 purchase and there is NO ONE to connect with if you run into a problem. When they requested a review - I submitted this report and they eventually - a month later specified the item is a FINAL SALE - NO EXCHANGES and that it was ordered specifically for me. Then why did they specify “exchanges for size only” if they won’t honor that. That’s NOT what the item description said. The item description specified exchanges for size only which is all I needed. Buyer beware!!!… like the other reviews posted - customer service is BAD! The watch was delivered and I was forced to keep it. Can you imagine… $900 watch and having that terrible experience?! They keep advertising the watch but eventually these bad experiences will eventually discourage buyers from making purchases with JBW. They are developing a negative reputation. The watches are beautiful but they have very poor business practices and undesirable customer service. What a freakin’ headache it was trying to connect with them. If you plan a purchase with them - just be aware of their poor business practices. See all the reviews… this is a problem with this company. You could suffer a financial loss in purchasing their watches - particularly their expensive ones. NOTE: I kept all the email communication to back up this review.