JBWATCHES レビュー 7,578

Ik koop via chrono 24 een Pierre Kunz horloge , de integrale metalen band zit los . Om die te maken heb ik twee springbars nodig die door Kunz ontworpen zijn. JB Watches zegt toe die op te duren . Na meerdere verzoeken dat te doen blijkt na 7 weken dat die springbars niet meer gemaakt worden . Ik zit vanaf dag 1 met een ondraagbaar horloge. En JB Watches zegt , ik hoef horloges niet terug te nemen als ze niet binnen 14 dagen opgestuurd zijn naar ons. JB Watches te Madrid heeft me in de waan gelaten dat terugsturen niet nodig was omdat mij horlogemaker 2 minuten nodig zou hebben met de nieuwe springbars om het horloge weer tiptop te maken . JB Watches heeft me bewust misleid en 3000 euro uit de zak geklopt. Het slechtste bedrijf waar ik ooit een horloge van kocht en ik ben sinds 35 jaar verzamelaar . Koop nooit iets bij ze .

I rated you guys uh 4 star because I really like what you guys do with the watches I really do...but I haven't bought any of the latest watches because they have lab created diamonds and I don't like created diamonds I like the real deal joints all the ones I got from you guys have the real deal diamonds on or in them...so please 🙏 guy go back to genuine diamonds please...I like you guys for the genuine stuff not created stuff....(AND PLEASE PLEASE PLEASE MAKE A ALL BLACK RESERVE WATCH WITH THE GENUINE DIAMONDS IN IT I WILL BUY THAT ONE IF IT HAVE THE GENUINE DIAMONDS IN IT....I LOVE YOU GUYS/LADYS TO LOLL...I JUST NEED THE GENUINE STUFF PLEASE....THANK YOU FOR THE NICE PEACES JBW CREATE)...✌️

Ola.
The Firtst contact with JBW for repair was perfect. Professional answer Top
Send the watch and get feedback incl cost Top
JBW repair the watch. Service and contact me for shipping adres
JBW sent the watch back to me

Service . Top 100%
Thanks Ron from the Netherlands

I give my experience! 💯
My daughter gifted me the beautiful! gold bracelet for Mothers Day. Unfortunately the spring gave away. I sent an email to JBW about my issue and they responded the next day!
Apologize and then said a repair was not needed because they will send me a new bracelet! WOW! I was speechless! Forever grateful because the bracelet means a lot to me and I would like to cherish it forever. Thank you! So much JBW for making me a very Happy person ☺️

I will tell everyone I no about your wonderful service and collection of beautiful jewelry.

Thank you!

I absolutely love this company. Their watches are top notch, the highest quality and well worth the price.
But above all, their customer service is outstanding. Each time I needed something, I would reach out and a real person would respond to me. So sick and tired of AI customer service. It’s refreshing to communicate with humans instead.
Anyway, I highly recommend this company and their products. I am customer for life.

Thank You!

The people/person that helped me with my watch repair were very nice and treated me with care. JBW is the best for customer service which keeps me coming back.

The watch was a gift but it was too small for my wrist. KBW offered to repair and return the watch without and fee.

I had an issue with a timepiece I purchased but when I emailed their support team I had no idea how good I would be treated, how fast, efficient and cooperative they would be in accommodating me. By far some of the best customer support I've experienced in a long while. This company has definitely set the bar for phenomenal customer service/support!

I bought a watch about a year and a half ago. It came with a bangle bracelet that I wear every single day. It finally broke probably due to me wearing it every day. I contacted JBW about this and with a super quick response, they offered to send me a new one! No questions asked. This is a good company with quality products. Thank you JBW, customer for life you have beautiful watches and bracelets

bad experience with spare parts. despite the original purchase receipt. no more response. silicone strap broken off.
They dont send me the part. No response.
Never buy the watches anymore.

I have just experienced my best ever purchase of a high end watch from JJB Watches, the process was very smooth and easy. I would certainly recommend this company and know that if I decide to purchase another watch I will check what JJB have available.

I purchased a watch the heist from jbw i work in alaska purchased the watch on my personal debit card and was told my card was a fraud by jbw and was refunded my money to my account to the same debit card ive had my bank account and card for over 2 years i had to messaged the company 2 times to get a refund only to be told that i was a fraud horrible customer service.... will not br purchasing from this company nomore horrible experience

THIS COMPANY IS FRAUDS. I ordered a watch, watch was cheesy looking and too small. More on the cheesy looking side. I returned watch and these frauds said my return box was empty. I know they lied! I am a person of good character. I don't play with people when it comes to my money. These FRAUDS claim box was empty and sent BS pictures. So I kindly sent in tracking history details (apart of my complaints I have filed so far). If this box was empty as your company claimed, then why is the box weight (when I shipped) just as the same as it was when it was delivered to me. If the box was not tampered with then the weight of the box would be extremely light if it was so called empty. Play with somebody else chile because I'll be going to court behind my little bit of funds. This company is a big fraud. TRUE RIPOFFS.

Do not buy if you live in the UK!!! I received my watch in August and it was beautiful, however there was one stone missing on the crown, which I chose to ignore as when I set the correct time this was not visible and I wasn’t too fussed (even though you would expect better when you pay hundreds of pounds). Anyway, in November the main body of the watch broke from the strap so I emailed JBW support to organise a repair (as the website only works for USA repairs since it asks for a zip code). We emailed back and forth a couple times and I was then told they were generating my return label which I would receive soon IN NOVEMBER! Weeks passed and I followed up with no response. I reached out to the support email many times and I’ve heard nothing back for months on end. Their customer service is absolutely terrible and the watch is not worth the money as they clearly don’t check their products before sending out as they claim to. I only wore the watch around 15 times before it broke and I will be taking this further. I could go on and on with other flaws I’ve noticed with this company. This is not how a business should be run at all and I will be taking this further.

(ordered my watch from Amazon, a registered reseller for JBW in UK)

I purchased the Bleu Reserve just before Christmas as soon as JBW launched it. It seemed to be an incomplete launch as it did not offer the larger size. I was bombarded with emails about the launch. I ordered the smaller size in error and wanted to swap it for the larger size. Understanding the page specified in very small print that there are no refunds but they would honor an “exchange for size”. I made numerous efforts after Christmas to contact the company via email and by phone. The phone number is useless as it greeting directs you to their customer support email. I emailed JBW numerous times explaining my request - provided my account info and carefully explained my request, but got NO response. This was almost a $900 purchase and there is NO ONE to connect with if you run into a problem. When they requested a review - I submitted this report and they eventually - a month later specified the item is a FINAL SALE - NO EXCHANGES and that it was ordered specifically for me. Then why did they specify “exchanges for size only” if they won’t honor that. That’s NOT what the item description said. The item description specified exchanges for size only which is all I needed. Buyer beware!!!… like the other reviews posted - customer service is BAD! The watch was delivered and I was forced to keep it. Can you imagine… $900 watch and having that terrible experience?! They keep advertising the watch but eventually these bad experiences will eventually discourage buyers from making purchases with JBW. They are developing a negative reputation. The watches are beautiful but they have very poor business practices and undesirable customer service. What a freakin’ headache it was trying to connect with them. If you plan a purchase with them - just be aware of their poor business practices. See all the reviews… this is a problem with this company. You could suffer a financial loss in purchasing their watches - particularly their expensive ones. NOTE: I kept all the email communication to back up this review.

I order the Reserve watch but I didn't know they stated it was Final Sale and I was not able to return it. It was $895 plus tax and the watch doesn't fit my son. What kind of company doesn't take returns? How is it Final Sale when it was just released? I'm so upset!!

Worst customer service EVER! Paid almost $30 for overnight shipping, only for fedex to claim it was delivered to my door at 4:02pm. I was home all day and never got a package. I also have a ring doorbell and nothing was ever delivered. I reached out to JBW about the issue and the basically said oh well. I need to file a police report and packages are stolen everyday. What kind of customer service is that? Never again. Just going to dispute it with my bank

I ordered my watch through Amazon, everything arrived as it should, awesome watch, great condition and delivered to my door as expected.

Their return system is terrible. It is impossible to receive any help and answers from their customer service. I am really waiting for their reaction regarding how partly possible to return some items. I am from Denmark and when i am typing the order number and ZIP/post code, so these 2 things are not fitting together. I wrote to the customer service for several times and no answer at all.

I purchased an IWC Portugieser Automatic 40 for £3,800 from JB Watches, Madrid via Chrono 24. The watch described and displayed in the photo collection was of a very good condition piece with gold numerals and a brown strap.
I received an IWC Portugieser with quite significant wear, silver numerals and a blue strap. The seller admitted the mistake and agreed to refund postage and packaging from Ireland to Spain. One month and many emails later, I had still not received the refund for postage. This was nearly £200 as I had to fully insure the item and have it collected from the hospital where I work.
Thankfully after numerous phonecalls, Chrono24 eventually refunded me this cost, while the seller only replied with abusive emails saying that I was 'sour and bitter.' All in all, this was a truly unpleasant experience and put me off the used watch market. I would avoid this seller at all costs.
I have never written a negative online review of any business in the past, but this businessman was so egregiously rude to me that I feel obliged.