Poor tech support, issue still not fixed.
I invested in a number of Arlo home security cameras roughly 4 years ago. These worked fine up until 3 weeks ago when the geolocation feature stopped working. After many calls to Arlo tech support, I was told the matter has been escalated to a higher tier support team. That was 2 weeks ago. I've had no contact with them since. The Arlo product itself isn't bad and had been stable for the last 4 years. Just a real shame the tech support isn't there, and I'm left with a partially functioning product!
Arlo Security | United Kingdom からの回答
Dear customer,
We are sorry to read about your experience and that you are experiencing problems with the geofencing mode.
We believe that the experts from our technical support can still help you investigate this incident and find a solution for you. Please get in touch with our support team, and our experts will be more than happy to assist you further. Our UK team can be reached by phone at 01344 585775 from Monday to Friday, from 9 a.m. to 5:30 p.m.
You can find all the available contact options here: https://www.arlo.com/en_gb/support
Regards,
Arlo Europe Support