Do not buy if you live in the UK!!! I received my watch in August and it was beautiful, however there was one stone missing on the crown, which I chose to ignore as when I set the correct time this was not visible and I wasn’t too fussed (even though you would expect better when you pay hundreds of pounds). Anyway, in November the main body of the watch broke from the strap so I emailed JBW support to organise a repair (as the website only works for USA repairs since it asks for a zip code). We emailed back and forth a couple times and I was then told they were generating my return label which I would receive soon IN NOVEMBER! Weeks passed and I followed up with no response. I reached out to the support email many times and I’ve heard nothing back for months on end. Their customer service is absolutely terrible and the watch is not worth the money as they clearly don’t check their products before sending out as they claim to. I only wore the watch around 15 times before it broke and I will be taking this further. I could go on and on with other flaws I’ve noticed with this company. This is not how a business should be run at all and I will be taking this further.

(ordered my watch from Amazon, a registered reseller for JBW in UK)