Be a force for good, not a force for greed
Oh VM. What to do? No interruptions for some time now. Good. Writing a letter telling customers that you intend raising prices annually on a compound basis by reference to two markers, RPI and 4 per cent, astounding. After a couple of years VM would be more expensive than most people's mortgage. I'm in a vulnerable group. But I wrote and said I have to leave because annual compound percentage increases are unacceptable. Immediately I am told I can stay on my old rate. Which means that probably the only people paying these whacking increases are people even more vulnerable than me. Where's your soul? Forget the shareholders and the CEO's bonus. You are a service company. Think of your customers. Be a force for good, not a force for greed.
Virgin Media からの回答
Hi Peter,
Thank you for your review.
We always balance our prices with the need to continue investing in our network, products and services.
Like many businesses, we’re experiencing rising costs due to inflation. We are not immune to rising costs, primarily due to wider economic changes from rising inflation.
We’re seeing growing demand for data – with usage growing by more than 10% each year. Last year, we invested more than £2bn in our networks, which contributed to average broadband speeds increasing more than 40%, while helping to make sure our customers stayed connected and were able to keep using our services more and more.
Thank you
Beth