Although our original flight was cancelled due to thunder warnings, we found the customer service second to none - with helpful staff throughout assisting us to re book with no issues for just a few days later. Their customer service is excellent - I have no idea what the bad reviews are about - of course cancelations are frustrating but it is the companies responsibility to keep customers safe - so we had no issue with this. Outstanding. The ride itself was an incredible experience - the pilot answered all questions and provided an excellent tour over Oxfordshire. All in all I would 100% recommend and would go again in a heartbeat. Thank you to all the staff with both the hot air balloon and the hotel - couldn't have asked for anything more and nothing was too much trouble.