I had a voucher for one person for hot air baloon,i upgraded for 2 people paying a lot of money for this experience ...After cancelling twice ,the next availability will be in 2024. I bought from red letter days and unfortunately i couldn't get a refund or change for another experience as The crazy hot air baloon won't refund the money.
To get in touch with them is nearly imposible and customer service not helpful.
Very disappointed.