Don‘t book with this company: they let down a family with small children. When we arrived at the Edinburgh branch, we had to wait a long time, as they built in a new battery into a new VW Grand California which was already strange. After a 2h drive the battery was still at 0% which meant that the food in the fridge got bad, the waterpump wasn‘t working, we had no light etc. and the guy from the VW emergency number couldn‘t do anything. It took another 2 days, lots of phonecalls and a really bad time until we could finally exchange the battery in a nearby city. Stood out that there was a really old, leaking battery in the new Grand California which wasn‘t the original one and not even a leisure battery (thus much weaker). Even with the new battery things didn‘t work well: the battery wouldn‘t load up while plugged in, so we had to drive around for many hours every day. The easicampers team told us all the time not to worry and that we would get the money back, that they would pay for fuel and campsites. But then they never got into contact with me, didn’t answer the message I left with the assistant manager, never replied my e-mails and completely ignored me afterwards. If you get a faulty campervan you would expect the company to exchange it immediately and pay you back for the extra costs and the bad days you had due to the problem. Easicampers did nothing of that. It‘s been almost 2 months, I have talked to them in person, sent receipts, pictures and detailed descriptions and I’m still waiting for an answer. So better book with another company that looks after its customers.