Would still use again but watch dog reviews are exactly what i had as same issue and have been fighting for months to get a refund on a carpet cleaner thats in warranty. Bounced between vax and store and head office and was refused 8 times and had to raise formal complaint and hunt for email address and chase and chase to actually get help. Currys have drained me for weeks on end. They dint reply to emails and when you do get the odd reply they pretend and miss half your complaint to avoid collections ownership and refunds. They have ignored my subject access request as well.