Thank you for taking the time to leave a review and apologies your experience was not a more positive one. However, just to make you aware we are a separate company to Royal Mail and have no involvement in the handling or delivery of mail items. All claims relating to lost mail need to be first investigated by Royal Mail as they are the service provider.

You'll need to contact them directly, please call 03457 740 740, tweet @RoyalMailHelp or email here - https://personal.help.royalmail.com/app/webforms/contact/c/310 - Tom