I placed an order a couple of days ago, and decided to log into my account to check the progress as I’ve had no further updates except for the confirmation of order on the day of purchase. My account is showing no orders placed, I have tried to contact customer services which is impossible, there appears to be no contact form, no live chat or no number. I am left without any idea of the status of my order, whether it can be fulfilled or delivered. Another example of a company happy to take money and then provide abysmal service.

Update: 24/11/23

So I received a reply from HOF on trust pilot advising that Jessica has been in contact with me personally. I can confirm this is a complete lie! This is clearly an attempt to provide the appearance of an actual customer service! I have had no update or reply other than what can be seen on trust pilot and as can be seen it provides no update. Since when did it become acceptable to point blank lie to customers?