Chris J

FD lauded for their first class customer service is a bit misleading. Yes they are generally quick to answer the phones but what is not mentioned is their unhelpfulness when they do.

I joined FB around four years ago, I must admit I've had no issues that being said I've never had need to contact them.

At the time of joining one of the he 'perks' was an overdraft interest free up to £250. When I joined this was not set-up but I had no need for one so it was of no concern.

Today I had to contact FB regarding a chargeback on a purchase (which they couldn't help until 30 days) and whilst there I enquired about the overdraft. I was asked all the standard questions to be told we will need to access it further and to allow 48hrs. As a customer of four years paying in £3k+ per month and never overdrawn and a good credit score I would have thought a £250 overdraft would be a formality!

I'm not one to bank hop, having been at my previous bank for 20+ year and only leaving when they closed walk in brances but I have been considering options for moving banks to one with more 'bells and whistles' online and with the joining offers currently available I think FD's lack of interest to help has made that decision for me.

I had a fantastic experience with The Essence Vault today. I needed to change some details on my order shortly after purchasing, which is usually be a bit of a headache with some companies.
However, Gareth handled everything perfectly. He replied almost immediately and was incredibly friendly. It’s rare to get such a quick and helpful response these days—he made the whole thing completely stress-free.
As a repeat customer, I already loved the products, but this level of service is exactly why I’ll keep returning. Highly recommend!

Order placed on 22nd of November. I received a confirmation email from Evri advising the parcel was with them from 25th November and since then there has been no updates. I contacted Gymshark messaging service for Jessica in the Philippines to tell me not to worry and redirect me to the Evri tracking. I contacted the message service again explain there's been no updates in a week to be told again not to worry and redirect me to tracking (clearly a generic email template). I am none the wiser with regards to my order. If I am to receive it or it's just another package stolen at the Evri hub. I've been a loyal customer and have made many purchases and usually I don't have issues with Gymshark however it seems as though service has went downhill and using Evri as a courier is a big red flag. This recent experience has put me off making any future purchases.

Hermes might have had a rebrand but alas it's the same pitiful service...I'll correct that statement to it may even be worse! I have had several deliveries this week and two have been delayed however my most recent order has been sitting for several days in the local depot after it apparently missed courier pickup.... TWICE! This being customer service speak for stolen at the depot. To add insult to injury I received the following email from Claire
Dear ,

I'm Claire and I'll be taking care of your delivery enquiry.

Firstly I'm sorry we haven't delivered on time for you. I can see the reason for the delay is that the parcel missed the connection to the courier.

We are aiming to get your parcel back on track and delivered today.

I'll check first thing tomorrow that your parcel has been delivered. If it hasn't, I'll be in touch before 10am.

You don't need to do anything. I'll look after things from here. If you have any questions you can reply to this email & I'll be happy to help.

Kind Regards,
Claire

Evri Customer Services

So after waiting all day no parcel, no updates. But the cherry on top was after waiting all day for nothing I get an email titled don't forget to review Evri 😂

We hope you had a great experience, we’d love to hear your thoughts. It would mean a lot.

💩💩💩💩💩

I am writing to express my extreme disappointment and frustration regarding the delivery of my order, which was due to arrive yesterday. The entire experience has been a masterclass in poor communication and unfulfilled promises.
I was originally given a delivery window of 12-2pm, which then shifted to 1-3pm. At 5pm, after waiting for hours, I received an email from your delivery partner, Evri, stating there was a delay. Despite this, I was assured by your customer service team that I would still receive my parcel as planned. This was a lie. The parcel never arrived.
To make matters worse, this morning, Evri's tracking information has been updated to say that my parcel is now not expected until tomorrow. This is simply unacceptable. After a full day of wasted time and empty promises, there is no logical reason why my delivery should be pushed back another day. Why can't it be delivered today?
I have been unable to reach anyone at Evri to expedite this issue. This is now your responsibility. I demand that you intervene with your delivery partner immediately to get this delivery back on track. My expectation is that you will arrange for my parcel to be delivered today, not tomorrow.
This level of service is simply not good enough, and it reflects incredibly poorly on the Gymshark brand. I expect a prompt response and a swift resolution to this issue.

I placed an order a couple of days ago, and decided to log into my account to check the progress as I’ve had no further updates except for the confirmation of order on the day of purchase. My account is showing no orders placed, I have tried to contact customer services which is impossible, there appears to be no contact form, no live chat or no number. I am left without any idea of the status of my order, whether it can be fulfilled or delivered. Another example of a company happy to take money and then provide abysmal service.

Update: 24/11/23

So I received a reply from HOF on trust pilot advising that Jessica has been in contact with me personally. I can confirm this is a complete lie! This is clearly an attempt to provide the appearance of an actual customer service! I have had no update or reply other than what can be seen on trust pilot and as can be seen it provides no update. Since when did it become acceptable to point blank lie to customers?

Absolutely terrible courier service. Why any company would chose to use this company as their delivery partner is beyond me. There is absolutely no customer service, no contact number that can be found, they do not reply to emails. My parcel has been constantly updated everyday for a week with staged for next day delivery - should be called Slow-Way

order was processed on the 15/08 and a courier (APC) assigned. Within the email it advised the item would be collected by courier and be with me (usually the next day). The tracking shows the parcel as received by the courier (APC) on 15 Aug 2022 16:15:30) the next update shows the parcel as at the Delivery Depot (17 Aug 2022 09:14:57). I cannot understand why this is still with the delivery depot 48hrs later? It’s called APC overnight! Paying £14.99 for delivery I expect prompt realiable service or at the very least a reply to my enquiries. I have tried to contact the local courier without reply and APC just keep referring me back to them.


Updated - 23/8/22 (APC overnight took delivery of my parcel 8 days ago and I still have not received my parcel and I have had no updates. I have contacted APC via the email address above and I am waiting their response although I do not hold out much hope of this being resolved with the non existent level of customer service and lack of professionalism shown so far.

Another order and another problem! This is the fourth order in little over a month and there has been an issue with each. Customer Service Team are no help and money is taken before items are dispatch despite being the confirmation email clearly stating “credit card payments will only be taken at the point of dispatch” When ordering it states a delivery date of 29th April it’s the 29th and it hasn’t been dispatched yet. The last several orders I have placed with myprotein are taking longer to dispatch/received. MyProtein used to deliver next day (with me being in Northern Ireland this took 48hrs) and service was fantastic. The last year service and delivery has been awful - is there a reason for this? Also I have now received three emails for late delivery of orders with a £5 discount for each (16th March, 29th March and 16th April). I use the link on the emails and the discount does not apply despite each order being above the minimum £10 as stated. Contacted the customer service team regarding this most recent order problem and got this useless response

“Hi Chris,

Thank you for placing your order with us.

Upon checking your order details, there appears to have been a problem during processing, which has resulted in your order being stopped prior to dispatch.

I understand this is disappointing and we are sorry. I will investigate further and request for the order to be sent to you as soon as possible. Should there be a problem with dispatching the order, I will arrange for this to be cancelled and for the money to be returned to your account upon confirmation of the cancellation.

I will be in contact as soon as possible to give you an update. We really do appreciate your patience.

I have also raised another issue about your discount problem which we will refer back on.

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help”

MyProtein has definitely gone downhill, I’ve been using this company for around 8 years and this is the last time I’ll be ordering from them. Prices, quality customer service and delivery times used to set this company apart from its competitors but it has slipped in all these areas!

Update 30/4/22 - I was contacted by Matt from customer services after my issue was escalated. Matt was very helpful and has taken responsibility for my order. Although the order has still to be dispatched I have been assured this is imminent. I shall update the review upon receipt of the order.

The largest range of stock, excellent service at the best prices! What more do I need to say.

Order was delivered within timeframe. Items arrived intact and securely pack. Very happy with the purchases. Would use the The Visor Shop again.

I have made several purchases from Sportsbikeshop and have always been completely satisfied with the range of products, the competitive prices and the customer service. My most recent order was no exception. Order was placed and I was kept informed by email at each step of the process. Products arrived, intact and properly packaged. I am very happy with my purchases, they are of a very high quality and meet or exceed my expectations. Sportsbikeshop maintain extremely high standards and I would recommend this company as your first stop shop for any and all motorcycle clothing, accessories or equipment

I have made several purchases from Sportsbikeshop and have always been completely satisfied with the range of products, the competitive prices and the customer service. My most recent order was no exception. Order was placed and I was kept informed by email at each step of the process (order received / dispatched / out for delivery) there was a slight problem with delivery due to the courier sending the order to the incorrect sorting office but this was quickly resolved and I received my order a day later than estimated ( order was placed on Tuesday evening and received Friday morning) considering I like it Northern Ireland this is extremely prompt delivery even with the added delay. Products arrived, intact and properly packaged. I am very happy with my purchases, they are of a very high quality and meet or exceed my expectations. Sportsbikeshop maintain extremely high standards and I would recommend this company as your first stop shop for any and all motorcycle clothing, accessories or equipment.

I have only great things to say regarding my experience shopping with Helmetcity. I ordered several items online but unfortunately one item was not in my size. I received an email from the customer service team advising the item was no longer available and apologising. The email was not automated but instead someone had taken the time to type it. I was able to get an alternative item. My order arrived within the arranged time frame and I recieved a free gift with my order. This company values their customers and their experience shopping with them. I would recommend Helmetcity to friends and I shall definitely use them for any future orders.

Hello Fresh is great when you first join, there's always new joiner offers e.g first box free or first three boxes at a reduced rate however once you have signed up the service becomes a joke. This company are clearly only interested in getting you signed up and then they dont care. Missing items in every weekly box, orders incorrect and the dates on the proteins are terrible. I usually have to freeze some of the food on the day of arrival just so I could use them only 5 days later! Recently service has become even worse as the most recent box didn't arrive at all. Money was not refunded to my bank account but instead given as credit for my hellofresh account. After almost a year using hellofresh enough was enough and I have decided to leave. I have kept all recipe cards I received with my weekly orders and have figured out that I can buy all the ingredients used for a weeks hello fresh for between £35 - £40 saving me around £10 - £15 a box. This may not seem like a lot but in these times it helps and when you look at that saving over a year its between £520 and £780. Its an easy decision I just regret not realising this sooner and checking reviews.