Booked for New Years eve. Overpriced (massively in my opinion) for a below standard room. Smaller than average for the room size and would have got a decent 5 star in London. As for the evening, over 1.5 hours to get a drink. Staff did try to resolve but unsuccessfully, to make it worse, one of the management turned his back and wouldn't take the confrontation to support and resolve. As a result, ended up spending New years eve watching fireworks in the room!!!!! With what we spent behind the bar early on and room costs me and my friends who travelled with us are probably £1500 lighter in the pocket. Totally disappointing and wouldn't go back......