Firstly, the greeting staff and waiting staff were terrible, got our drink order wrong twice before we got our first drink, asked us about allergies and they were notified about my fish and shellfish allergy and that I’d be fine with just the chicken, for this to be noted down but completely ignored. This made it impossible for me to eat my meal as all of the meat juices were touching making it risky for me to eat any of my meat as it was not cooked separately and was lay touching on the tray before cooking. We also asked for cutlery several times and watched our food go cold in front of us before we received any cutlery to eat with, and even on the soup starter, we never received the spoon we asked for. I made the chef aware of my allergies also as the incompetent waiting staff clearly hadn’t told him and he tried to accommodate for me but it was too little too late and I could only really eat my starter and my rice, as you can imagine looking at food your allergic to, lay on a tray together and touching, being prepared and cooked together, it can be incredibly off putting, and then for it to be plated up on your plate with your other food, it’s just unacceptable. Our chef himself was very quiet and not very enthusiastic in comparison to the other chefs in the restaurant, I guess I just got unlucky with that, but it’s a shame as I was bringing my girlfriend here for her birthday as I have been to teppanyaki restaurants before and they have been a great laugh and a great experience, both food and staff. However, unfortunately this was not the case on my visit to Shogun and I wouldn’t be able to recommend this place to anybody based off my experience here.