Honest Reviewer

Took a little while for the order to come but the beard oils smell lovely and the beard brush is great quality.

Fast turn around time from order to delivery.

Packaged well.

No missing items.

Can’t complain, this is what you’d expect.

It is immediately obvious why this company consistently receives one-star reviews.

Evri is, without question, the worst courier company I have dealt with in the UK.

Parcels are routinely left in inappropriate or unsecured locations, or marked as “delivered” despite never arriving at all. This is not an isolated incident but a recurring pattern of unacceptable service. When customers entrust a courier with their purchases, the bare minimum expectation is that items are delivered safely and honestly. That standard is clearly not being met.

Customer service is effectively non-existent. Attempts to resolve issues lead to automated responses and circular processes that prevent any meaningful human engagement or accountability. It is extraordinarily frustrating to deal with a system designed to deflect rather than resolve legitimate complaints.

It is difficult to understand how a company operating at this level of service continues to function in such a competitive market.

Update:

Your automated response directing me back to the same ineffective customer support channels only reinforces the problem. It demonstrates a complete lack of ownership or willingness to address serious concerns publicly.

For reference, one of the stolen parcels from yesterday carries tracking number H05IDA0025574143.

What concrete action will be taken to investigate couriers marking parcels as delivered when they have not been received? What steps are being implemented to prevent theft and protect customers?

Customers deserve transparency, accountability, and a delivery service they can trust. At present, this company provides none of those things.

Lived near and Shopped here for years since it was smoking vinyl, always had outstanding customer service and a good selection of products!

Accurate updates, delivery person knocked the door and waited for it to be opened rather than throwing parcel anywhere and saying it has been delivered!

I purchased a pair of Alpinestars Missile V3 leather trousers from Moto Central. Within less than two months of normal use, the trousers developed multiple faults, including stitching coming apart and zip failures. For an expensive, safety-critical motorcycle garment, this is completely unacceptable and deeply concerning.

I contacted Moto Central and followed their warranty process exactly as instructed. They confirmed that the supplier had agreed to replace the item and requested that I return the trousers, which I did. From that point onward, the way this situation was handled was extremely poor.

When I raised legitimate safety concerns and requested a refund rather than a replacement, the tone of communication quickly became dismissive, confrontational, and unprofessional. I was repeatedly told that refunds were “at our discretion”, that they were “bending the rules” for me, and was warned that if I continued to pursue the matter they would revert to sending a replacement instead. I was also advised to “seek advice before my next email” and told I was wrong, which came across as intimidating rather than supportive.

Despite confirming in writing that the supplier had credited them for the faulty item, Moto Central still refused to issue a refund and insisted on store credit only, citing loss of profit as justification. At this stage, I had no trousers and no refund, leaving me entirely out of pocket through no fault of my own.

My safety concerns were repeatedly dismissed, including comments suggesting that leather should not be questioned, despite the fact that my Alpinestars textile trousers, which they described as inferior materials, have lasted over two years of all-weather riding without issue, while this leather pair failed in under two months. For a retailer dealing in motorcycle safety equipment, this attitude is extremely worrying.

Practical considerations such as my work schedule and distance from the store were acknowledged but ultimately ignored. The focus throughout appeared to be on protecting internal policy and profit rather than resolving a legitimate fault fairly, reasonably, or professionally.

I eventually accepted store credit purely to bring the situation to an end, not because I was satisfied with the outcome. I will not be using Moto Central again, and based on this experience, I will be actively sharing it within the motorcycling community and across my social media platforms so other riders can make an informed decision before purchasing from them.

I strongly advise anyone considering Moto Central to fully understand their consumer rights under the Consumer Rights Act 2015 before buying, particularly when purchasing safety-critical motorcycle equipment.

*UPDATE*

Hi Jamie,

I find it difficult to believe that you are unable to identify this case, given how specific the issues described are and the fact that you personally corresponded with me by email throughout the entire process, including making the final decision regarding store credit. The wording and circumstances outlined in my review directly mirror that email correspondence.

For clarity, this was not a case of a simple replacement being offered and accepted. The issue arose from how the situation was handled after a significant fault occurred in a safety-critical product within a very short period of ownership, and how concerns were addressed once the item had been returned and the supplier credit confirmed.

The conclusion regarding consumer law was not reached lightly and was based on the responses I received, including repeated statements that refunds were entirely at your discretion, references to store profit as a deciding factor, and warnings about continuing correspondence. These points are all documented in the email trail.

My review reflects my genuine experience as a customer and stands as an accurate account of how this matter was handled.

No waiting area to stand in, over 20 minute wait time, food came cold, paid for two 7 tender meals only had 9 tenders between the two of us. Brought to staff's attention, was brushed off.

Birmingham Grand Central Store.

I have used Kinguin many times before, with no issue, however this time I have not been so fortunate.

I purchased a Steam key for Rematch: Elite Edition from Kinguin, and my experience has been nothing short of frustrating and disappointing.

Firstly, the key was advertised as a pre-order but arrived late, which already set a bad tone. When I finally received the code and tried to redeem it on Steam, it was immediately flagged as a duplicate key—meaning it had already been used.

I contacted Kinguin right away but got no response. I was forced to use their escalation system just to get someone to look into it. They then demanded numerous screenshots from my Steam account, including areas containing private information, just to prove I hadn’t redeemed the key myself. Despite providing all of this, they insisted I contact Steam support to get confirmation of when the key was activated.

This was a dead-end. Steam’s own policy (as outlined clearly on their support page: "assistance for keys purchased outside of Steam." I did manage to get Steam to confirm the date and time the code was activated, and I sent these screenshots to Kinguin—still no response. They have gone completely silent and refuse to refund or replace the item I paid for.

This whole process has been unnecessarily drawn out and deeply unfair. I’ve provided everything they asked for, gone far beyond what a customer should have to do, and they’ve chosen to ignore me. I would strongly caution anyone thinking of buying from Kinguin—if anything goes wrong, you’ll be left high and dry.

** UPDATE 1 (after kinguin reply on trust pilot) **

Thank you for your response, but I must firmly reiterate that your explanation continues to misrepresent the situation.

You claim the key was used after delivery to me—however, this was a pre-order, meaning I could not have used it before it was released. When I attempted to redeem the key immediately upon receiving it, Steam instantly flagged it as already used, and I was unable to activate the game at all.

I contacted Steam Support, who confirmed the key had already been redeemed on another account—with a precise timestamp of June 19th, 2025 at 04:55 PT, long before I could even try to redeem it. This is not an assumption; this is verified directly by Steam, and I have provided the screenshots and evidence to your support team.

The fact that your system shows the key was "only issued once" does not change the reality that I received a key that had already been used, which means your platform sold a non-functional product.

Offering a discount code while denying a refund or replacement for a faulty key is simply unacceptable. I purchased a product in good faith and received something that could not be used. That is the definition of a failed transaction.

I stand by my review and will continue to pursue a proper resolution—either a working key or a refund. This case is not closed, and your response here does not reflect the evidence already presented.

** UPDATE 2 **

Thank you for the follow-up, but once again, your response does not match the reality of what happened—and simply repeating internal system logs does not override the facts experienced by the customer.

You now claim the key was used 15 seconds after being claimed from my Kinguin inventory. That timeline actually supports my case, not yours.

Here’s why:

I claimed the key from your system and attempted to redeem it immediately, as anyone would.

Steam instantly flagged the key as a duplicate, meaning it had already been used before I tried to redeem it.

I contacted Steam Support, and they confirmed the key had already been redeemed on another account, with a timestamp of June 19, 2025 at 04:55:54 PT.

My Steam license history shows no record of Rematch: Elite Edition ever being activated on my account.

Just to be sure, I purchased the same game again from Eneba on June 24th, 2025, and that key worked immediately on the first try, proving definitively that the issue was with the Kinguin-supplied key—not my account or platform.

You continue to claim the key was "not duplicated or resold," but you're ignoring the central fact: I never successfully used the product you sold me, and all supporting evidence proves it was already used by someone else before I could activate it.

This is not a matter of "expectations not aligning"—this is a broken product sold through your marketplace. Your system logs may show a time of activation, but you’re ignoring the more reliable and externally verified evidence from Steam themselves.

Offering a discount code in lieu of a working product or refund is not acceptable. I paid for a valid game key. I did not receive one. You are responsible for that, regardless of what your internal records say.

I will continue to share my experience and escalate the matter.

Birmingham Store.

Had nothing but great experiences with J&S. Purchased some boots from here, even tried them on in store, but after getting home and trying them on again, they just weren’t quite right. Contacted them to see if I’d be able to bring them back, was told absolutely no problem, whenever I’m ready, just bring them back in and they’ll either refund or swap them for the correct size.

Really pleasant staff, knowledgeable about the items they sell and put you at ease when making purchases.

Contacted this company today for some assistance before making a purchase.

Their website specifically says "If you're not sure on a product, best to contact us & speak to an expert rather than order the wrong thing and have to return it"

However the customer service I received upon contacting them was not what you would expect from self-proclaimed experts.

No help received, no resolution reached.

Product knowledge and product listings on their website are also poor, and when challenged on this matter, after showing them several examples from their own website, they will just ignore you.

1/10 marks.

(I only give the 1 mark as the initial response time was good, however the response was poor as it showed they hadn't read the enquiry properly in the first place)

Parts were supplied without all components, I reached out, emailed and asked if they have the part number for the missing parts or where I could get the missing parts from on their site, or if they were simply just missing from my order and they can ship them out for me, and was told everything was correct with my order and that there was nothing they could do to source the missing parts as it’s not something they sell.

I have ordered the same part previously and they have been supplied with the missing components.

Have been trying to contact this company for a stock enquiry for over a week now with no reply on e-Mail, when I call up, I get placed on a never ending hold by customer service and then the call will just hang up after 10/15 minutes of waiting for the customer service to come back. Call back up after disconnection/call hung up, and explain what has happened and if they have managed to get the information requested on the last call and they do the same thing over and over again without ever giving the information on one of their products that I am asking about.

Was also at their store in Swindon last weekend and the amount of rude staff that are unbothered about actually trying to help you or resolve a problem is absolutely shocking. Was shunned off after asking simple questions on several occasions, quite frustrating when you are trying to purchase motorcycle gear that is supposed to keep you safe.

1 star is being generous.

Firstly, the greeting staff and waiting staff were terrible, got our drink order wrong twice before we got our first drink, asked us about allergies and they were notified about my fish and shellfish allergy and that I’d be fine with just the chicken, for this to be noted down but completely ignored. This made it impossible for me to eat my meal as all of the meat juices were touching making it risky for me to eat any of my meat as it was not cooked separately and was lay touching on the tray before cooking. We also asked for cutlery several times and watched our food go cold in front of us before we received any cutlery to eat with, and even on the soup starter, we never received the spoon we asked for. I made the chef aware of my allergies also as the incompetent waiting staff clearly hadn’t told him and he tried to accommodate for me but it was too little too late and I could only really eat my starter and my rice, as you can imagine looking at food your allergic to, lay on a tray together and touching, being prepared and cooked together, it can be incredibly off putting, and then for it to be plated up on your plate with your other food, it’s just unacceptable. Our chef himself was very quiet and not very enthusiastic in comparison to the other chefs in the restaurant, I guess I just got unlucky with that, but it’s a shame as I was bringing my girlfriend here for her birthday as I have been to teppanyaki restaurants before and they have been a great laugh and a great experience, both food and staff. However, unfortunately this was not the case on my visit to Shogun and I wouldn’t be able to recommend this place to anybody based off my experience here.

I've used grain from this company several times and even when innoculating side by side with grain from other companies to double check that it is infact the grain, I was met with contamination from mycopunks grain, however the other brand, I had 0 contamination. Same conditions, same time, different grain, vastly different results. Can't justify continuing to purchase grain from here.