I'm sorry to hear about your experience with the hair rollers. At Kitsch, we aim to provide high-quality products and understand the importance of customer satisfaction, which is why we've already processed a courtesy refund for your order.

Regarding the return policy and the experience you've had, our policy is designed to give customers confidence in their purchases and the flexibility to return products that don't meet their expectations. While we do require products to be returned for a refund, we strive to make this process as convenient and straightforward as possible, including for our international customers. However, we recognize that the costs associated with international returns can be prohibitive, and we're genuinely sorry if this aspect of our policy caused distress.

For your convenience, we've decided not to require the return of the original rollers, and the refund has been processed as a gesture of our commitment to your satisfaction. If you have any more concerns or need further assistance, please feel free to reach out. We're here to help!