Was suppose to fly back from Mumbai to London via Dubai on 17th April. Got to Mumbai came to check in and found out our 7:20pm flight was delayed to 9:50pm. Nowhere to sit and a very tired 3yr old! We got advised by the staff we could leave the airport and come back in closer to 9pm. So as directed because there was nowhere to sit at all! We left the airport. Came back at 8pm ish and was denied entry back into the airport! The security was adamant we had missed our flight, even though screen behind him stated flight was delayed! Our flight was then rescheduled to 1am Thursday 18th April! Then a little while later was announced it had been cancelled.

Flights didn’t get rebooked or rescheduled and we wasn’t given a hotel or accommodation to stay the night! Disgusting. Our flight was the only flight cancelled that day! All others was delayed but took off. Received email 18th morning today flights had been cancelled and would need to rebook our own flights in order to get home! No other options.

I paid for new flights £4100. And accommodation adding up to almost £6-700. I am out of pocket because emirates couldn’t re accommodate us due to negligence and unprofessionalism!

When you call emirate all you get is “please fill out the form online” so many forms to fill out they don’t even give you the right guidance as to which form would be best to try retrieve some of my funds back!

Ref if you do care and want to contact me is BYHHSN