my name is stephen i am complaining about stoves ovens we got it replaced last week for the 3rd time and it is out of level the door does not shut properly and the shelves have only lasted one week aand the chrome ois comming off them and stoves you cant talk to them any more i have had 2 engineers down to it and they have said they are not best of quallity in other words they are not very good quallity and according to trading standards it is supposed to last 5 years the way this oven is going on it will not last a year it is absolute rubbish and stoves customer services are just passing the book all the time to pacifica to deal with so do not buy stoves as if any thing goes wrong they are not intrested totally bad company and bad products