Despicable, loathsome wretches, I can’t find stronger words for these parasites. Will try to bleed you dry. Was paying by DD over the odds and built up credit. Tenant moved into my home and took over all utility bills, got my ballance and closed my account,,,, great! Approx 6 months later the tenant told me a bill for electric had arrived for £285 for a period where my home was empty,and all utilities turned off. Called these morons right away , 40 minutes on phone, passed between 3 hopeless cretins who said “ ohh there has been a mistake, so sorry, one of my colleagues will sort this out and get back to you” heard nothing back for + 4 months. Tenant then told me that another letter from their debt collector was delivered demanding the £285. Again I was straight on the phone to the morons to get this sorted. Passed around the department again, every person foreigner, English questionable. Got nowhere, just repeated “ a service charge”. For what exactly you crooked imbeciles. After 1 hour 15 minutes on call, just got so much drivel an BS! Settled the amount as did not have the time or energy to let it continue. Damn you BG, the epitome of scum!!!!!! You should be ashamed of your selves. God knows how many other innocent people you have screwed over!