Absolutely awful customer service !!!
Since they changed couriers from dpd to evri there’s been nothing but issues which poundshop online will not help with.
Constantly “missing” or damaged parcels that evri says they sent back to merchant, poundshop say it’s still being delivered but with half my order missing but only after I contact them. Never keep you updated with orders just inundate you with their limited offers via email( these will always be lost in transit though so waste of time)