The Shell Migration Team are the most inept group of individuals I have ever encountered.

The individual who I spoke with on 09 August 2024 was unprofessional, unhelpful and sullen. I wish, in the strongest of terms, to emphasise this person's complete unsuitability for their role.

I asked to speak with their supervisor and was advised that they needed to know why. After disputing that she needed to know this information, I advised I wished to speak with her supervisor in relation to her attitude.

Should Shell Energy, or whichever outsourced contact centre employs this individual, wish to maintain a satisfactory level of service they should seriously consider relieving them of their responsibilities.

I made a complaint via their complaint form which was also useless. Joke of a team.