Be careful of BOTB!!
Ive been using BOTB for years! The other day, i had over £300 take from my account?!? I contacted BOTB, an they said ‘they have been unable to locate the charge associated to my email registered to your account’. But my paypal statement clearly states they took the money? Paypal closed my dispute? Botb locked my account and refuse to get back to me! I think this is disgraceful thing to do to a long time user for the money ive spent and won ZERO!! Ive seen they’ve done the same to me as they have others. Taking money for comps they didn't enter. Customer service just ignore you? My bank have advised me to contact the Financial ombudsman man, as i have all the relevant information from them and paypal of the transactions.
Edit :-25/9/24 Just got my money back after I appealed a dispute through Paypal. An won in my favour! JUSTICE!. If you’re reading this botb, feel free to close my account. As you dont respond to my emails!
I hope this serves as a warning to future botb users.
BOTB - Win Your Dream Car からの回答
Dear Christopher,
Please accept our sincerest apologies for the payment issues you have encountered over the past few days. The amount has been refunded to your account. We have worked together with both PayPal and our payment provider to identify and fix the problem that caused this incorrect charge. Though rare, technical problems do arise occasionally, and we are very sorry that this was the case in your situation. I would also like to apologise for the delay in responding to you. We take great pride in our Customer Service and have clearly fallen short on this occasion.
You have requested for your account to be closed. This is not yet actioned as we require a confirmation in response to an email in order to proceed.
Kind regards
Vanessa Cueto
Head of Central Operations