I've been using bows for a few years now and only ever returned 2 items and it was my fault not theirs...all the clothes are amazing quality, their customer service is 2nd to none...ive called and the owner Ozay has herself picked up and dealt with my query..... when I did return the money was in my bank 3 days after...quick postage, 3 days is longest it's taken...I paid for years delivery and I do get more than my use from this as I order so much... wouldn't go anywhere else... and I think the lady that complained below has got the wrong company as that's just not like them they are all so helpful.