I wrote a review on 28th October, it’s now December and still not resolved.
Octopus offered me £40 compensation having put me on the wrong tariff, told me it was all fine when I flagged that it didn’t look right and then changed my balance by £800 without warning!

Since then there has been no progress. I’ve had a couple of messages from my ‘complaint handler’ that say, ‘call back’, I call back and then get told I can’t be put through to the complaint handler - what is the point of asking me to call back?

I don’t think I’ve ever come across such slow, inefficient and unresponsive customer service…. And Octopus claim they are great at it!

Initial review:
Sorry we can’t help with that….
I contacted Octopus a few weeks ago to say my bills don’t look right since I moved house, they replied and assured me everything was ok. I then phoned them today and they said that my electric is on an outgoing rather than incoming tariff. Not impressive. Then when I asked them to fix it and get me switched to the right tariff they said they couldn’t and would need to contact me tomorrow… I’m not feeling confident.
I also emailed last week as the app wouldn’t let me switch to the EV tariff i wanted to move to. The email response has been ridiculously slow so I called today to be told there is an issue with setting up the connection and they don’t know when this will be fixed.
Seems like things aren’t working very well at Octopus, maybe that explains the slow responses.
Update: I felt a little hopeful after I got the reply from Octopus even though they didn’t make any reference to the biggest issue. Turns out it was misplaced hope, I emailed Alex and unsurprisingly haven’t heard a thing since. I’m not seeing much of the ‘outrageously good customer service’ they claim, ‘outrageously bad’ might be a better description