Unfortunately, we have given the Crazybeargroup several opportunities to rectify a catalogue of issues that we, as a group of 4, experienced back in June this year. From poor service, terrible standards, no 'quiet' common areas, and witnessing a drug transaction! We have been told that the management team thank us for our comments, will speak to staff and view the internal CCTV footage! I do not think this is adequate and would absolutely not recommend this hotel group.