Dear Dianne

Thank you for your review.

I am sorry to learn that the cords were not to your satisfaction. We work hard to offer products that we believe combine quality, style, comfort and value for money. I have forwarded your comments to our products team and this will be considered going forward and we will do what we can in order to improve this product.

I have amended your refund so you will receive a full refund without any returns fees. We feel this is only fair given the fact that you were disappointed with the goods. Please allow 3-5 working days to reach you. By way of an apology we have also sent a gift voucher to you which can be used against a future order. Please contact us on 0161 286 4321 when you are ready to make use of this and we can apply it for you.

I hope this helps to resolve your query and if you are satisfied that we have done so would you please consider amending the star rating of your review?

Kind regards
Tom

Cotton Traders Customer Care