Hi there,

Thank you for your feedback.

Whilst we completely understand your frustration regarding the delay in the delivery of your order, unfortunately weather related delays are out of our hands.

Ultimately, the courier has a primary duty of care for their staff, and if they deem conditions will affect the safety of their drivers, we have to trust in their judgement, despite the unfortunate inconvenience caused

We appreciate your feedback and understanding, and please don’t hesitate to reach out if there’s anything else I can assist with.

Best wishes,
Alexandra