Does not deserve 1 star even! I have a disability which results in chronic pain and purchased a particular plush mattress from Sleeping Giant. I was told in the Tuggerah store by the sales assistant to “choose the Ultra Lux Extra Comfort as other less expensive mattress models would not be ready until March. Being that I cannot bear to sleep in pain that long I chose the recommended mattress and paid extra for it. My order was supposed to be delivered on 30/1/25, they did deliver a mattress and when they left I discovered it wasn’t the mattress I paid for. I contacted them immediately to tell them they delivered the wrong mattress and just got fobbed off all day until I finally got hold of one of the customer service agents at their St Marys factory; she assured me that my correct mattress would be delivered this Thursday 6/2/25. Today I received emails from another staff telling me my mattress won’t be available until the end of March with no given date for delivery. They expect me to sleep in pain until then as they’ve taken my old mattress away and left me with the wrong harder mattress. If I had known all of this prior to purchase I would have gone elsewhere or chosen a different mattress. I feel they have taken my money for something they cannot provide. I’m taking this further to the ACCC and any necessary service to either get my correct order asap or my money back!