I was an original Kickstarter backer…
I was an original Glorb Kickstarter backer from April 2024,and granted, the pair of Glorb's I ordered did take a while to arrive, due to international shipping issues out of Glorb's control. I have now received both Glorb's, and can happily report, they are just as good if not better than I was hoping for. They are super responsive, bright and very customisable. Glorb kept me updated through the shipping delays, and their service team were always helpful and prompt to respond. I look forward to seeing the next product Glorb releases with great anticipation!
Glorb からの回答
Hey Phil,
First off, I want to sincerely apologize for the delays and the frustration they’ve caused—we completely understand how frustrating this must be. We truly appreciate your patience and support as an original backer.
The UK delays were primarily due to customs issues caused by Brexit, which created unexpected complications with our distribution partner. However, the good news is that UK shipments should start rolling out this week.
Regarding the 2-10 day delivery time listed on our website, that currently applies to EU and US orders where stock is already in distribution centers and shipping smoothly. Since UK orders should now beginning to go out this week, we left the updated estimate on the new website, but we understand how this might have been confusing, and I appreciate you pointing it out.
Rest assured, we are actively working to get your order and all the UK orders to you and all the UK customers/backers as quickly as possible.
Thank you again for your patience and for believing in GLORB from the very beginning—it means a lot to us.
Warm regards,
The GLORB team