A O is your best mate when you're buying, and you'll have a good impression if the appliance is perfect. If it isn't perfect though, don't expect the sale of goods act to protect you! They 'need to verify the fault' and will hear no objection, like your right to reject the appliance. The tumble dryer I bought arrived faulty; the door wouldn't stay shut. So clearly AO treats its customers as idiots or liars - how many of us can reliably identify a door not staying closed? So, someone comes round eventually and repairs the fault and having 'accepted' a repair, the appliance can no longer be rejected, legally.

After this review was published, they asked, through Trustpilot, for more detail. The summary is above and, I believe, pretty clear. The query was obviously a pretense at customer care; they could easily have just called me.

Customer care? NO: SELF INTEREST! Will I buy from them again....why on Earth would I?