Recently bought a car and the warrenty…
Recently bought a car and the warrenty comes from this company. Had to have a repair done, got the claim agreed and was advised a refund would be sent. However to have to wait 30 days to get a refund is quite a wait. People do have bills to pay in the mean time. Been passed on from accounts to an admin email to make a complaint. But normal response time is 3 days. Staffing issues should be addressed. Evokution staff have been in contact and have now processed payment. Much appreciated. Quick communication.
evolutionwarranties.com からの回答
Hi,
Thank You for your review and Thank you for your prompt response to the additional information we requested.
The hold up was over a clerical error to do with VAT this is now resolved, thanks to your prompt response to the extra information required from yourself and I can now confirm the payment is on it's way.
The 30 days is how long you the customer gets to submit all the paperwork we require for payment and not how long we take to pay. i've communicated back to the team they need to be clearer in their communications.
Team Evo