You constantly get told when buying a Mercedes it’s a luxury brand! Yet where is the luxury?

Purchased by Mercedes C200 from Hemel Hempstead which was a main dealer until it became a franchise. That’s then the issues started. They (Hemel Hempstead Mercedes Franchise) broke something during a service in 2022 and refused to admit fault. An oil leak was eventually fixed by Reading Mercedes and it cost me £350, I was offered a £100 voucher to apologise for. Mercedes which I refused to go with the Motor Ombudsman who after 2 years explained they couldn’t process the case as the Franchise wasn’t registered with them! In 2023 the vehicle was serviced by Reading Mercedes. They must have located one of the spark plugs incorrectly, as a ticking noise developed. It was serviced by Beaconsfield Mercedes who couldn’t identify the issue.

In 2025 I went to book in with Mercedes Slough to be told my service plan wasn’t active. I discovered it was cancelled in sept 2024 with no contact to explain this. 5 years after purchase. It would be £900 for a full service and I paid £48 a month for 6 months getting nothing for it.

In Feb 2025 I got the car serviced by a local company for £285 and they discovered an issue with the spark plug and resolved.

So Hemel Hempstead Mercedes broke my car during a service and didn’t admit fault. Reading Mercedes eventually fixed this and said as it was a different Franchise they couldn’t do this fix for free. They then broke the car again when servicing the vehicle in 2023! That’s what luxury gets you!

Mercedes Service Plan is clearly a scam. Just go direct to a local Mercedes if you must, but honestly you don’t get what you have paid for!

I’ll be glad to get rid of this car and never buy another Mercedes again. It seems my issues are echoed across the country.